Jobs

Who Are We?

Here at Patron Technology, our backgrounds are as diverse as this city, but we have one thread that ties us all together -- we are passionate about arts, sports, and entertainment and want to see these industries succeed.

What Are We Doing?

We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager, which is built entirely on the salesforce.com platform.

Where Are We?

Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway. That being said, some of our positions are pretty flexible, and we have team members across the world.

What Are You Waiting For?

Check out our available positions:

Product Manager

We're hiring a Product Manager to join the product management team for PatronManager. You'll take ownership of certain product features, gathering requirements and writing the specifications for those features, to help make sure that we deliver an awesome final product to our users. You'll also do acceptance testing on new releases, write documentation and release notes, keep track of feature requests and bug reports, and help our delightful customer administration team when they run into higher-level "tech support" issues.

If you have an interest in the arts and a love for technology and that all sounds like fun to you, we want you to apply to work with us! At Patron Technology, our clients are primarily arts and cultural organizations (theatres, orchestras, dance companies and museums) that use our products, PatronManager and PatronMail, to run their business. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully.

You'll be great at this job if you're great at:

  • "Translating" things that clients or prospects request into actual features, knowing what questions to ask and reading between the lines;
  • Communicating effectively with different parties who have different priorities and concerns (clients, internal sales, client administrators, developers, etc.);
  • Checking your assumptions and hypotheses with others even if you already believe you're right;
  • Coordinating your projects with the rest of the Patron team so that you're not writing specs for one feature that conflict with the requirements or sequencing of another;
  • Owning your work and advocating for the importance of features you're working on;
  • Making quick connections in your mind between seemingly unrelated things and being able to articulate that connection to others in an understandable way;
  • Documenting and sharing the things you work on.

You should have *some combination* of the following experience:

  • Administering and/or developing applications on Salesforce and the Force.com platform;
  • Product management at a technology company;
  • Using non-profit and/or arts management software (box office ticketing systems, fundraising platforms, marketing systems, other databases);
  • Arts administration experience (have you worked in a box office or development department?);
  • Writing HTML, CSS, Javascript, or other basic coding languages;
  • Familiarity with PatronManager would certainly be a plus!

None of these are requirements on their own, but above all you need to be comfortable bridging the world of technology and its users. Our ideal candidate will be able to tell us a compelling story about why your particular background and interests makes you a great fit for this position.

Other details:
Check out the rest of our website to learn more about what we do, and check out some photos of all of us at play and at work to learn more about who we are.

Salary and title commensurate with experience and ability; compensation includes United HealthCare health insurance plan paid 100% by company, and a 401K plan.

We're based in New York City and local candidates are preferred, but that's not required.

How to apply:

If all this sounds like a great fit for you, write to us and tell us why. Your cover letter is the most important part of your application — tell us why you're perfect for this job, and why you want to work for Patron Technology. Please include your resume as a PDF.

In addition to the above, please prepare a short written piece with two parts (this doesn't need to be more than 1000 words):

  1. Pick any web or phone app that you use on a regular basis and imagine that you got to be product manager for a day (or a month). Describe how you would approach creating an enhancement to that product. What would your process be? How would you gather information? What would you ask people?
  2. Then jump ahead and imagine that you've got your enhancement or new feature all thought out. Describe the next series of conversations you'd have with your "engineering team." What questions would you expect them to ask you? What questions do you think you'd want to ask them?

If you have "real life" product management experience, you can share an example of that work instead or in addition to the above questions, but making it up is great too.

Send all your materials (cover letter, writing samples, and resume) to Arnold at jobs[at]patrontechnology.com using the subject line "Product Manager".

Venue Builder - Full Time - Temporary

If you are a little bit of a geek, and want to work with arts and culture organizations, then we want you to come work for us!

Patron Technology strives to revolutionize the arts industry by offering world class CRM, ticketing, and e-mail marketing technology at a price every organization can afford. Check out our website to learn more: www.patrontechnology.com. Our office atmosphere is casual and non-corporate, but the standards are high and we take our work seriously.

We’re looking for someone to help get clients up and running with our signature product, PatronManager. You’ll have a some interaction with clients, mostly by e-mail, but the main focus of this position is behind the scenes work.

Responsibilities:
Creating interactive seating charts for venues (mostly Inkscape, with a little XML and CSS).

Requirements:
A good eye for layout and design, and a high level of comfort learning and using new computer programs. We care less about your “credentials” than we do about your abilities. Being self-taught is fine.

Familiarity with any of the following:

HTML
CSS
XML
Any graphics editing software

Bonus points if you have some familiarity with:

Inkscape or other SVG editor
Salesforce CRM
Apex/Force.com

And you should be excited by the idea of troubleshooting and just figuring stuff out.

This a Full time-Temporary position. Approximately 4 months.

If all this sounds like a great job for you, write to us and tell us why. We’re looking for great communication skills, too, so don’t even think about applying for this job without a well-written, customized cover letter.

Send your cover letter and resume to Elliott at jobs[at]patrontechnology.com.

Implementation Specialist – Full Time

Love the arts? Love technology? Then we want you to come work with us! We’re hiring for a full time implementation specialist to join our growing team.

At Patron Technology, our clients are primarily arts and cultural organizations (theatres, orchestras, dance companies and museums) that use our products, PatronManager and PatronMail, to run their business. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully.

The implementation specialist is a client facing position, responsible for a range of activities designed to create an interactive and engaging experience while meeting our clients expectations during their onboarding to the PatronManager platform. This position requires a high level of independent judgment and decision making. The position is primarily responsible for setup and configuration of the PatronManager platform utilizing a combination of product knowledge, project management skills and critical thinking.

Job responsibilities include:

  • Acting as the lead contact for setup and configuration of clients PatronManager platform
  • Performing setup and customizations of the PatronManager Platform specific to each client
  • Build events, seasons, subscription campaigns and more
  • Provide orientation, support and training during initial setup and “go live” dates
  • Creating interactive seating charts for venues (using Inkscape, with a little XML and CSS).
  • Oversee accurate, timely and successful achievement of milestones through entire implementation cycle.

Requirements:

  • Excellent organizational/project management skills
  • Excellent written and verbal communication skills
  • Able to communicate technical concepts to non-technical personnel
  • Able to work with people of varied technical backgrounds and management levels
  • A good eye for layout and design, and a high level of comfort learning and using new computer programs. We care less about your “credentials” than we do about your abilities. Being self-taught is fine.
  • Excited by the idea of troubleshooting and just figuring stuff out.

Familiarity with any of the following:

HTML
CSS
XML
Any graphics editing software

Bonus points if you have some familiarity with:

Inkscape or other SVG editor
Salesforce CRM
Apex/Force.com
PatronManager

Compensation:
Commensurate with experience and ability.
Company benefits program with health insurance, 401k, life insurance, disability insurance and more
Casual work environment in a comfortable office space

Check out the rest of our website to learn more about what we do, and check out some photos of all of us at play and at work to learn more about who we are.

TO APPLY:
If this sounds like a great fit for your skills and personality write to us and tell us why! Your cover letter should make your case for why we should hire you to do this job (specifically!). Proving you're an awesome, smart, enthusiastic person who loves the arts and loves technology will get you farther than a resume full of experience will.

Send your materials to Mason at jobs[at]patrontechnology.com using the subject line “Implementation Specialist.”

Software Engineer for Salesforce.com Development

Patron Technology is a provider of technology solutions for arts and cultural organizations. Its flagship product, PatronManager, is an application built on the Force.com platform that allows organizations to run all aspects of their business, including: selling reserved seating tickets, subscriptions, and memberships online, managing electronic and physical communications and, if applicable, accepting donations -- all while still leveraging the core CRM features of Salesforce.com.

The Force.com platform is one of the fastest growing and exciting Platform-as-a-Service offerings available today. This is your opportunity to learn a new, highly marketable technology platform while being paid to do so.

We are currently seeking an experienced and passionate software development professional for the role of Software Engineer. The ideal candidate will be able to think strategically to provide input on key components of the system, while also rolling up their sleeves and executing that vision crisply. Patron Technology’s development team is headquartered at Nine Summer’s office in Woodbridge, CT.

Qualifications

  • Several years of professional web software development experience.
  • Desirable experience includes: Java Server Faces (JSF) and bonus points for having coded any Apex/Visualforce
  • Disciplined approach to testing and quality assurance
  • Strong command of web standards, CSS-based design, cross-browser compatibility
  • Some experience in client side scripting (Javascript), preferably using a framework such as Backbone, Angular, Knockout, etc.
  • Experience with API design and use
  • You are passionate about the craft of writing software
  • Must be able to effectively communicate progress and ideas
  • B.S. or higher in Computer Science or equivalent

Responsibilities
You will immediately become a core contributor to our native Force.com application that runs in the Salesforce.com cloud. Supporting components are written in Ruby (Rails), Java (Android), and Javascript (AngularJS and Backbone MVC).

Compensation
Competitive salary, commensurate with experience and ability
Nice company benefits program with health insurance, 401k, life insurance, disability insurance and more
Casual work environment in a comfortable office space

Click here to apply.

Sales Account Executive - Performing Arts

We are looking for a sales executive to join our team to help us revolutionize the ticketing industry. Patron Technology provides a cloud-based box office ticketing, marketing, & fundraising, all together for ease of use. The ideal candidate will have a rare combination of passions and interests in the performing arts, museums, sports or other live entertainment, plus technology and sales and a fire-in-their belly attitude. Someone who gets excited about bringing new clients on board and appreciates a hands-on, consultative sales approach.

As a Sales Executive your potential clients will be performing arts executives, venue managers, fundraising specialists, and box office professionals, and understanding their needs and perspectives is important.

Job responsibilities will include:

  • Guiding potential clients through demonstrations of our solution to help them understand the features and the benefits of the system.
  • Following up to answer questions, negotiate and close sales.
  • Collaborating with the sales team to fine-tune the overall sales process.

Requirements and Considerations:

  • Minimum of 2-3 years of experience in sales with relevant industry familiarity.
  • You should have an interest in, love for, and/or experience working with performing arts organizations, museums, or sports teams.
  • You must be excited about the idea of bringing new technology to market — actual experience selling software or other technology systems is strongly preferred.
  • Experience actually using any ticketing, membership management, or fundraising technology system will be helpful.
  • You must be able to write in a compelling manner and be equally persuasive on the phone or in person.

If you have sales experience, and embrace a hands-on, consultative sales approach, please send us your resume and cover letter to jobs[at]patrontechnology.com using the subject line "Sales AE." Tell us about your enthusiasm for the arts in your city, and how you have the innate drive to connect with people and managers in the arts. Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application.

Our environment is energetic, enthusiastic as a fast growing company in midtown Manhattan. As a sales executive, you’ll have significant earning potential with a base salary plus commission. We offer a Fortune-500 quality health insurance plan paid 100% and 401K.

Sales Account Executive - Museum Industry

We are looking for a sales executive to join our team to help us revolutionize the ticketing industry. Patron Technology provides a cloud-based box office ticketing, marketing, & fundraising, all together for ease of use. We are looking for someone with a rare combination of passions and talents — hands on experience working in the museum field, savvy about technology, and a fire-in-their-belly attitude with tons of grit and determination.

As a Sales Executive your potential clients will be museum executives, fundraising specialists, and box office professionals, and your deep understanding of their needs and perspectives is critical.

Job responsibilities will include:

  • Guiding potential clients through demonstrations of our solution to help organizations understand the features and the benefits of the system.
  • Following up to answer questions, negotiate and close sales.
  • Collaborating with the sales team to fine-tune the overall sales process.

Requirements:

  • You should have an interest in, love for, and/or experience working with museums or performing arts organizations.
  • You must be excited about the idea of bringing new technology to market — actual experience selling software or other technology systems is strongly preferred.
  • Experience actually using any ticketing, membership management, or fundraising technology system will be helpful.
  • You must be able to write in a compelling manner and be equally persuasive on the phone or in person.

If you have sales experience, and embrace a hands-on, consultative sales approach, please send us your resume and cover letter to jobs[at]patrontechnology.com using the subject line "Sales AE-Museums." Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application. Tell us about your enthusiasm for museums and why you have the innate drive to do this job.

Our environment is energetic, enthusiastic as a fast growing company in midtown Manhattan. As a sales executive, you’ll have significant earning potential with a base salary plus commission. We offer a Fortune-500 quality health insurance plan paid 100% and 401K.

Full Time Bookkeeper & Business Affairs Assistant

Patron Technology, a company dedicated to providing web-based technology to performing arts organizations, seeks a full-time bookkeeper/business affairs assistant and to round out a smart, dedicated, (and fun!) four-person team.

You will be responsible for entering large amounts of financial data into our accounting system. You will back up our senior bookkeeper and handle reconciliations, expense reports, help file taxes (ST-100/101, 1099s), A/P, A/R, billing, payroll, administrative tasks, and other projects as they come up.

These accounting tasks will comprise approximately 75% of this position. The rest will be comprised of lending administrative support to other business affairs and human resources activities.

You love detail, and you’re something of a perfectionist (and this doesn’t stress you out!). You want to learn more about the inner workings of a quickly growing business. You don’t get overwhelmed when working to meet deadlines and have the ability to prioritize. You take pride in the quality and quantity of work you do each day, knowing that it contributes to the success of the whole system that’s built on it.

This is an in-house position (not remote), and the ideal candidate has at least 1-2 years of bookkeeping and administrative experience.

Skill Requirements:

  • knowledge of Quickbooks and/or other bookkeeping systems
  • proficient with Excel
  • extremely comfortable working with web-based technology
  • fast and accurate typing
  • knowledge of Salesforce.com is a plus

Compensation includes salary, health insurance paid 100% by company, and 401K, and there is ample opportunity for increased responsibility as time goes on.

How to Apply

Send a short, creative cover letter and resume to Jan Yuarie at jobs[at]patrontechnology.com (hey, if you can’t be creative, this is not the right place for you! Form letters tell us you’re not really interested in working here).

Please be sure to answer the following questions:

  • Why do you want to work at Patron Technology vs. some other company?
  • Are you interested in the arts or technology?
  • If you reconcile your personal bank account and it’s off by $2, what do you do?
  • What is your favorite TV show, film, play, or live performance?

We look forward to hearing from you, and hopefully meeting you very soon.

Patron Technology provides our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager, which is built in partnership with salesforce.com.

We are located in Midtown Manhattan near Carnegie Hall, and office hours are 9:00 AM to 6:00 PM.