Jobs

Who Are We?

Here at Patron Technology, our backgrounds are as diverse as this city, but we have one thread that ties us all together -- we are passionate about arts, sports, and entertainment and want to see these industries succeed.

What Are We Doing?

We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager CRM, which is built entirely on the salesforce.com platform.

Where Are We?

Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway. That being said, some of our positions are pretty flexible, and we have team members across the world.

What Are You Waiting For?

Check out our available positions:

Product Manager

We're hiring a Product Manager to join the product management team for PatronManager CRM. You'll take ownership of certain product features, gathering requirements and writing the specifications for those features, to help make sure that we deliver an awesome final product to our users. You'll also do acceptance testing on new releases, write documentation and release notes, keep track of feature requests and bug reports, and help our delightful customer administration team when they run into higher-level "tech support" issues.

If you have an interest in the arts and a love for technology and that all sounds like fun to you, we want you to apply to work with us! At Patron Technology, our clients are primarily arts and cultural organizations (theatres, orchestras, dance companies and museums) that use our products, PatronManager CRM and PatronMail, to run their business. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully.

You'll be great at this job if you're great at:

  • "Translating" things that clients or prospects request into actual features, knowing what questions to ask and reading between the lines;
  • Communicating effectively with different parties who have different priorities and concerns (clients, internal sales, client administrators, developers, etc.);
  • Checking your assumptions and hypotheses with others even if you already believe you're right;
  • Coordinating your projects with the rest of the Patron team so that you're not writing specs for one feature that conflict with the requirements or sequencing of another;
  • Owning your work and advocating for the importance of features you're working on;
  • Making quick connections in your mind between seemingly unrelated things and being able to articulate that connection to others in an understandable way;
  • Documenting and sharing the things you work on.

You should have *some combination* of the following experience:

  • Administering and/or developing applications on Salesforce and the Force.com platform;
  • Product management at a technology company;
  • Using non-profit and/or arts management software (box office ticketing systems, fundraising platforms, marketing systems, other databases);
  • Arts administration experience (have you worked in a box office or development department?);
  • Writing HTML, CSS, Javascript, or other basic coding languages;
  • Familiarity with PatronManager would certainly be a plus!

None of these are requirements on their own, but above all you need to be comfortable bridging the world of technology and its users. Our ideal candidate will be able to tell us a compelling story about why your particular background and interests makes you a great fit for this position.

Other details:
Check out the rest of our website to learn more about what we do, and check out some photos of all of us at play and at work to learn more about who we are.

Salary and title commensurate with experience and ability; compensation includes United HealthCare health insurance plan paid 100% by company, and a 401K plan.

We're based in New York City and local candidates are preferred, but that's not required.

How to apply:

If all this sounds like a great fit for you, write to us and tell us why. Your cover letter is the most important part of your application — tell us why you're perfect for this job, and why you want to work for Patron Technology. Please include your resume as a PDF.

In addition to the above, please prepare a short written piece with two parts (this doesn't need to be more than 1000 words):

  1. Pick any web or phone app that you use on a regular basis and imagine that you got to be product manager for a day (or a month). Describe how you would approach creating an enhancement to that product. What would your process be? How would you gather information? What would you ask people?
  2. Then jump ahead and imagine that you've got your enhancement or new feature all thought out. Describe the next series of conversations you'd have with your "engineering team." What questions would you expect them to ask you? What questions do you think you'd want to ask them?

If you have "real life" product management experience, you can share an example of that work instead or in addition to the above questions, but making it up is great too.

Send all your materials (cover letter, writing samples, and resume) to Arnold at jobs[at]patrontechnology.com using the subject line "Product Manager".

Client Cultivation Specialist

We are looking for someone with a love of the arts, genuine curiosity, and a deeply competitive spirit to join our awesome Lead Development team. Your responsibilities will focus on outbound calling efforts including contacting prospective clients, providing them with information about PatronManager, and scheduling calls for our Sales team. Rest assured, this is not a typical “telemarketing” job in any way: We engage in a dialogue with our prospects, and we use our deep knowledge of the arts & cultural industry to help them improve their business results.

Our ideal candidate is someone who:

  • Gets energized about helping the arts.
  • Is a strong team player and is motivated to help meet our team’s collective goal.
  • Enjoys friendly competition and is motivated to be the best on the team.
  • Knows that a smile is audible.
  • Can make something being said for the hundredth time sound like it’s the first time.
  • Has incredible integrity.
  • Has a passion for, and/or involvement in, the arts, museums, or other live entertainment.

If you are motivated by both team and individual goals; if you enjoy being on the phone and speaking with people; and if you’re looking for a full-time job where you deeply believe in what’s being offered — then we want you to apply.

Address your resume and cover letter to Candace and send it to jobs[at]patrontechnology[dot]com using the subject line “Lead Cultivator”. Tell us why you’re the right person for this *specific* job, your enthusiasm for the arts, and how you have the innate ability to connect with people.

Patron Technology helps over 500 arts and non-profit organizations enhance and build relationships with their patrons with a world-class Customer Relationship Management system, PatronManager, which includes box office ticketing, fundraising and email marketing technology, built entirely on the salesforce.com platform.

We are a quickly growing company in midtown Manhattan and our environment is fun, energetic, and enthusiastic. As a full-time member of our Lead Development team, you’ll receive a base salary plus an incentive plan. We offer full benefits, including a Fortune 500-quality health insurance plan fully paid by the company, plus 401K.

Software Engineer for Salesforce.com Development

Patron Technology is a provider of technology solutions for arts and cultural organizations. Its flagship product, PatronManager CRM, is an application built on the Force.com platform that allows organizations to run all aspects of their business, including: selling reserved seating tickets, subscriptions, and memberships online, managing electronic and physical communications and, if applicable, accepting donations -- all while still leveraging the core CRM features of Salesforce.com.

The Force.com platform is one of the fastest growing and exciting Platform-as-a-Service offerings available today. This is your opportunity to learn a new, highly marketable technology platform while being paid to do so.

We are currently seeking an experienced and passionate software development professional for the role of Software Engineer. The ideal candidate will be able to think strategically to provide input on key components of the system, while also rolling up their sleeves and executing that vision crisply. Patron Technology’s development team is headquartered at Nine Summer’s office in Woodbridge, CT.

Qualifications

  • Several years of professional web software development experience.
  • Desirable experience includes: Java Server Faces (JSF) and bonus points for having coded any Apex/Visualforce
  • Disciplined approach to testing and quality assurance
  • Strong command of web standards, CSS-based design, cross-browser compatibility
  • Some experience in client side scripting (Javascript), preferably using a framework such as Backbone, Angular, Knockout, etc.
  • Experience with API design and use
  • You are passionate about the craft of writing software
  • Must be able to effectively communicate progress and ideas
  • B.S. or higher in Computer Science or equivalent

Responsibilities
You will immediately become a core contributor to our native Force.com application that runs in the Salesforce.com cloud. Supporting components are written in Ruby (Rails), Java (Android), and Javascript (AngularJS and Backbone MVC).

Compensation
Competitive salary, commensurate with experience and ability
Nice company benefits program with health insurance, 401k with matching, life insurance, disability insurance and more
Casual work environment in a comfortable office space

Click here to apply.

Sales Account Executive - Performing Arts

We are looking for a sales executive to join our team to help us revolutionize the ticketing industry. Patron Technology provides a cloud-based box office ticketing, marketing, & fundraising, all together for ease of use. The ideal candidate will have a rare combination of passions and interests in the performing arts, museums, sports or other live entertainment, plus technology and sales and a fire-in-their belly attitude. Someone who gets excited about bringing new clients on board and appreciates a hands-on, consultative sales approach.

As a Sales Executive your potential clients will be performing arts executives, venue managers, fundraising specialists, and box office professionals, and understanding their needs and perspectives is important.

Job responsibilities will include:

  • Guiding potential clients through demonstrations of our solution to help them understand the features and the benefits of the system.
  • Following up to answer questions, negotiate and close sales.
  • Collaborating with the sales team to fine-tune the overall sales process.

Requirements and Considerations:

  • Minimum of 2-3 years of experience in sales with relevant industry familiarity.
  • You should have an interest in, love for, and/or experience working with performing arts organizations, museums, or sports teams.
  • You must be excited about the idea of bringing new technology to market — actual experience selling software or other technology systems is strongly preferred.
  • Experience actually using any ticketing, membership management, or fundraising technology system will be helpful.
  • You must be able to write in a compelling manner and be equally persuasive on the phone or in person.

If you have sales experience, and embrace a hands-on, consultative sales approach, please send us your resume and cover letter to jobs[at]patrontechnology.com using the subject line "Sales AE." Tell us about your enthusiasm for the arts in your city, and how you have the innate drive to connect with people and managers in the arts. Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application.

Our environment is energetic, enthusiastic as a fast growing company in midtown Manhattan. As a sales executive, you’ll have significant earning potential with a base salary plus commission. We offer a Fortune-500 quality health insurance plan paid 100% and 401K.

Sales Account Executive - Museum Industry

We are looking for a sales executive to join our team to help us revolutionize the ticketing industry. Patron Technology provides a cloud-based box office ticketing, marketing, & fundraising, all together for ease of use. We are looking for someone with a rare combination of passions and talents — hands on experience working in the museum field, savvy about technology, and a fire-in-their-belly attitude with tons of grit and determination.

As a Sales Executive your potential clients will be museum executives, fundraising specialists, and box office professionals, and your deep understanding of their needs and perspectives is critical.

Job responsibilities will include:

  • Guiding potential clients through demonstrations of our solution to help organizations understand the features and the benefits of the system.
  • Following up to answer questions, negotiate and close sales.
  • Collaborating with the sales team to fine-tune the overall sales process.

Requirements:

  • You should have an interest in, love for, and/or experience working with museums or performing arts organizations.
  • You must be excited about the idea of bringing new technology to market — actual experience selling software or other technology systems is strongly preferred.
  • Experience actually using any ticketing, membership management, or fundraising technology system will be helpful.
  • You must be able to write in a compelling manner and be equally persuasive on the phone or in person.

If you have sales experience, and embrace a hands-on, consultative sales approach, please send us your resume and cover letter to jobs[at]patrontechnology.com using the subject line "Sales AE-Museums." Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application. Tell us about your enthusiasm for museums and why you have the innate drive to do this job.

Our environment is energetic, enthusiastic as a fast growing company in midtown Manhattan. As a sales executive, you’ll have significant earning potential with a base salary plus commission. We offer a Fortune-500 quality health insurance plan paid 100% and 401K.

Full Time Business Assistant / Junior Bookkeeper

Patron Technology, a company dedicated to providing web-based technology to performing arts organizations, seeks a full-time business affairs assistant and junior bookkeeper to round out a smart, fun, four-person team.

You will be responsible for entering large amounts of financial data into our accounting system. You will also support our bookkeeper with reconciliations, expense reports, administrative takes, and other projects as they come up. You will learn different aspects of accounting and how debits and credits work for different types of accounts. These accounting tasks will comprise 50%-75% of this position. The rest will be comprised of lending administrative support to other business affairs and human resources activities.

You love detail, and you’re something of a perfectionist (and this doesn’t stress you out!). You want to learn more about bookkeeping and the inner workings of a business, and you want an up-close view. You take pride in the quality and quantity of work you do each day, knowing that it contributes to the success of the whole system that’s built on it.

This is an in-house position (not remote), and is considered an entry-level position.

Skill Requirements:

  • proficient with excel
  • extremely comfortable working with web-based technology
  • fast and accurate typing
  • knowledge of quickbooks and/or other bookkeeping systems a plus (but not required - we will train)
  • knowledge of Salesforce.com is a major plus

Compensation includes salary, health insurance paid 100% by company, and 401K, and there is ample opportunity for increased responsibility as time goes on.

How to Apply:

Send your letter and resume to Bobby Ewing at jobs[at]patrontechnology.com
Don’t even think about applying without writing a short and creative cover letter that tells us the following (hint: this is the first part of your interview!):

  • your interest in working for our company vs another company
  • your interest in practicing bookkeeping and learning basic business administration
  • what you are passionate about