Jobs

Who Are We?

Here at Patron Technology, our backgrounds are as diverse as this city, but we have one thread that ties us all together -- we are passionate about arts, sports, and entertainment and want to see these industries succeed.

What Are We Doing?

We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager CRM, which is built entirely on the salesforce.com platform.

Where Are We?

Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway. That being said, some of our positions are pretty flexible, and we have team members across the world.

What Are You Waiting For?

Check out our available positions:

Client Services Representative: Support Team

If you have an interest in the arts and a love for technology, we want you to work with us! We’re expanding our Client Services team to offer better support for our clients in various time zones. We have multiple positions available with different hours (9am-6pm, noon-9pm, 3pm-midnight) and though our office is in New York City, there are no geographic requirements. Candidates from the west coast or Hawaii are encouraged to apply. This is an entry-level position, and many in this department are relatively recent college grads.

At Patron Technology, our clients are primarily arts & cultural organizations (theatres, orchestras, dance companies, museums) that use our products, PatronManager CRM and PatronMail, to run their organizations. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully. Our Client Services team is a key part of that philosophy. These are a few of the things our customers tell us about the service we provide:

"Thanks! Your instructions were easy to follow and I got it all fixed. You guys rock!"

"You're always so helpful, and even when I feel stupid you make me feel like I'm not stupid... We really appreciate it."

Join us, and you can help us elicit those kinds of responses!

This is not specifically a “tech support” position, but we ARE a technology company, so we're looking for someone who knows their way around a computer, and is excited (and not at all intimidated) by learning new things all the time. Do you love trying out new apps on your smartphone? Do your relatives come to you with their computer problems? Have you ever built your own database, or website, or even just customized a Tumblr template? If you can answer yes with enthusiasm and pride to questions like these, we’d like you to apply.

Our Client Services department helps clients by answering questions and solving problems by email and over the phone. Here are some examples the kind of work you'll be doing:

  • Setting up a season subscription package for a symphony orchestra
  • Running box office reports for a theatre company's finance manager
  • Troubleshooting a marketing manager's problems with an image in her email campaign
  • Helping a development director with pulling lists for a fundraising appeal
  • ...And just generally answering basic (or complicated!) questions about how our systems work.

Working here, you'll learn how cloud-based software works, how arts organizations work, and what it's like to be part of a fast-growing technology company. Check out the rest of our website to learn more about what we do, and check out some photos of all of us at play and at work to learn more about who we are. Compensation includes salary, health insurance paid 100% by company, and 401K, and there is ample opportunity for increased responsibility as time goes on.

TO APPLY:

Are you excited yet? Write to us and tell us why! Your cover letter should make your case for why we should hire you (specifically!) to do this job (specifically!). Proving you're an awesome, smart, enthusiastic person who loves the arts and loves technology will get you farther than a resume full of experience. Also, please tell us which of the three shifts we mentioned you’re interested in.

In addition to your cover letter & resume, we’d like to see how you would answer some real-life client questions. Be creative, as there are no correct answers. Please send responses to the following questions:

1) A PatronManager client named Stefanie wants to know what types of subscription packages our box office ticketing system supports. Write her back with an answer.

2) Jed, a PatronManager client, writes in asking if we support Bixolon printers. Write him back with a response.

Send all your materials (cover letter, writing samples, and resume) to Harry at jobs[at]patrontechnology.com using the subject line “Client Services Representative: Support Team.”

Client Cultivation Specialist - Lead Generation

We are looking for two great people to join our Lead Development team. We want people with an incredible amount of self-motivation, combined with a friendly, outgoing manner to call and email organizations that may want to work with us. We don’t read cold-call scripts but rather we engage potential customers in a dialogue.

We’d like you to have a strong interest and/or involvement in the arts, museums, or other live entertainment, and a fire-in-the-belly attitude to achieve goals and surpass expectations. You must be able to be creative, work efficiently, write in a compelling manner, and be amazingly persuasive on the phone.

Patron Technology helps over 500 arts and non-profit organizations enhance and build relationships with their patrons with a world-class Customer Relationship Management system, PatronManager CRM, which includes box office ticketing, fundraising and email marketing technology, built entirely on the salesforce.com platform.

Job responsibilities will include:

  • Outbound calling efforts are a key component of this position. You’ll be contacting prospective leads and providing information about PatronManager CRM as well as helping to schedule demos with our Sales team at upcoming events.
  • Completing daily activity reports accounting for all calls and inquiries.

Requirements and Considerations:

  • Engaging, empathetic and warm phone etiquette with an ability to engage in a conversation. There’s no “script reading” here!
  • Strong interpersonal skills and ability to speak with a wide variety of personality types
  • Self motivated and driven to achieve goals and exceed expectations
  • Ability to take guidance and mentorship
  • Ability to work independently but still be a member of a team
  • Experience in telemarketing/sales/customer service
  • Must be comfortable with common systems and tools, both web- and desktop-based (gmail, outook, excel, etc)

If this sounds exciting to you and you are looking for a full-time job, please address your resume and cover letter to Candace and send it to jobs[at]patrontechnology[dot]com using the subject line “Lead Cultivator”. Tell us why you’re the right person for this particular job, your enthusiasm for the arts, and how you have the innate drive to connect with and motivate people. Because crisp and persuasive writing is a critical skill, your cover letter is a crucial part of your application.

We are a quickly growing company in midtown Manhattan and our environment is fun, energetic, and enthusiastic. As a full-time member of our Lead Development team, you’ll receive a base salary plus an incentive plan. We offer full benefits, including a Fortune 500-quality health insurance plan fully paid by the company, plus 401K.

Software Engineer for Salesforce.com Development

Patron Technology is a provider of technology solutions for arts and cultural organizations. Its flagship product, PatronManager CRM, is an application built on the Force.com platform that allows organizations to run all aspects of their business, including: selling reserved seating tickets, subscriptions, and memberships online, managing electronic and physical communications and, if applicable, accepting donations -- all while still leveraging the core CRM features of Salesforce.com.

The Force.com platform is one of the fastest growing and exciting Platform-as-a-Service offerings available today. This is your opportunity to learn a new, highly marketable technology platform while being paid to do so.

We are currently seeking an experienced and passionate software development professional for the role of Software Engineer. The ideal candidate will be able to think strategically to provide input on key components of the system, while also rolling up their sleeves and executing that vision crisply. Patron Technology’s development team is headquartered at Nine Summer’s office in Woodbridge, CT.

Qualifications

  • Several years of professional web software development experience.
  • Desirable experience includes: Java Server Faces (JSF) and bonus points for having coded any Apex/Visualforce
  • Disciplined approach to testing and quality assurance
  • Strong command of web standards, CSS-based design, cross-browser compatibility
  • Some experience in client side scripting (Javascript), preferably using a framework such as Backbone, Angular, Knockout, etc.
  • Experience with API design and use
  • You are passionate about the craft of writing software
  • Must be able to effectively communicate progress and ideas
  • B.S. or higher in Computer Science or equivalent

Responsibilities
You will immediately become a core contributor to our native Force.com application that runs in the Salesforce.com cloud. Supporting components are written in Ruby (Rails), Java (Android), and Javascript (AngularJS and Backbone MVC).

Compensation
Competitive salary, commensurate with experience and ability
Nice company benefits program with health insurance, 401k with matching, life insurance, disability insurance and more
Casual work environment in a comfortable office space

Click here to apply.

Sales Account Executive - Performing Arts

We are looking for a sales executive to join our team to help us revolutionize the ticketing industry. Patron Technology provides a cloud-based box office ticketing, marketing, & fundraising, all together for ease of use. The ideal candidate will have a rare combination of passions and interests in the performing arts, museums, sports or other live entertainment, plus technology and sales and a fire-in-their belly attitude. Someone who gets excited about bringing new clients on board and appreciates a hands-on, consultative sales approach.

As a Sales Executive your potential clients will be performing arts executives, venue managers, fundraising specialists, and box office professionals, and understanding their needs and perspectives is important.

Job responsibilities will include:

  • Guiding potential clients through demonstrations of our solution to help them understand the features and the benefits of the system.
  • Following up to answer questions, negotiate and close sales.
  • Collaborating with the sales team to fine-tune the overall sales process.

Requirements and Considerations:

  • Minimum of 2-3 years of experience in sales with relevant industry familiarity.
  • You should have an interest in, love for, and/or experience working with performing arts organizations, museums, or sports teams.
  • You must be excited about the idea of bringing new technology to market — actual experience selling software or other technology systems is strongly preferred.
  • Experience actually using any ticketing, membership management, or fundraising technology system will be helpful.
  • You must be able to write in a compelling manner and be equally persuasive on the phone or in person.

If you have sales experience, and embrace a hands-on, consultative sales approach, please send us your resume and cover letter to jobs[at]patrontechnology.com using the subject line "Sales AE." Tell us about your enthusiasm for the arts in your city, and how you have the innate drive to connect with people and managers in the arts. Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application.

Our environment is energetic, enthusiastic as a fast growing company in midtown Manhattan. As a sales executive, you’ll have significant earning potential with a base salary plus commission. We offer a Fortune-500 quality health insurance plan paid 100% and 401K.

Sales Account Executive - Museum Industry

We are looking for a sales executive to join our team to help us revolutionize the ticketing industry. Patron Technology provides a cloud-based box office ticketing, marketing, & fundraising, all together for ease of use. We are looking for someone with a rare combination of passions and talents — hands on experience working in the museum field, savvy about technology, and a fire-in-their-belly attitude with tons of grit and determination.

As a Sales Executive your potential clients will be museum executives, fundraising specialists, and box office professionals, and your deep understanding of their needs and perspectives is critical.

Job responsibilities will include:

  • Guiding potential clients through demonstrations of our solution to help organizations understand the features and the benefits of the system.
  • Following up to answer questions, negotiate and close sales.
  • Collaborating with the sales team to fine-tune the overall sales process.

Requirements:

  • You should have an interest in, love for, and/or experience working with museums or performing arts organizations.
  • You must be excited about the idea of bringing new technology to market — actual experience selling software or other technology systems is strongly preferred.
  • Experience actually using any ticketing, membership management, or fundraising technology system will be helpful.
  • You must be able to write in a compelling manner and be equally persuasive on the phone or in person.

If you have sales experience, and embrace a hands-on, consultative sales approach, please send us your resume and cover letter to jobs[at]patrontechnology.com using the subject line "Sales AE-Museums." Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application. Tell us about your enthusiasm for museums and why you have the innate drive to do this job.

Our environment is energetic, enthusiastic as a fast growing company in midtown Manhattan. As a sales executive, you’ll have significant earning potential with a base salary plus commission. We offer a Fortune-500 quality health insurance plan paid 100% and 401K.

Full Time Business Assistant / Junior Bookkeeper

Patron Technology, a company dedicated to providing web-based technology to performing arts organizations, seeks a full-time business affairs assistant and junior bookkeeper to round out a smart, fun, four-person team.

You will be responsible for entering large amounts of financial data into our accounting system. You will also support our bookkeeper with reconciliations, expense reports, administrative takes, and other projects as they come up. You will learn different aspects of accounting and how debits and credits work for different types of accounts. These accounting tasks will comprise 50%-75% of this position. The rest will be comprised of lending administrative support to other business affairs and human resources activities.

You love detail, and you’re something of a perfectionist (and this doesn’t stress you out!). You want to learn more about bookkeeping and the inner workings of a business, and you want an up-close view. You take pride in the quality and quantity of work you do each day, knowing that it contributes to the success of the whole system that’s built on it.

This is an in-house position (not remote), and is considered an entry-level position.

Skill Requirements:

  • proficient with excel
  • extremely comfortable working with web-based technology
  • fast and accurate typing
  • knowledge of quickbooks and/or other bookkeeping systems a plus (but not required - we will train)
  • knowledge of Salesforce.com is a major plus

Compensation includes salary, health insurance paid 100% by company, and 401K, and there is ample opportunity for increased responsibility as time goes on.

How to Apply:

Send your letter and resume to Bobby Ewing at jobs[at]patrontechnology.com
Don’t even think about applying without writing a short and creative cover letter that tells us the following (hint: this is the first part of your interview!):

  • your interest in working for our company vs another company
  • your interest in practicing bookkeeping and learning basic business administration
  • what you are passionate about