Patron Technology’s mission is to revolutionize the arts & entertainment industry by helping our customers build stronger and more profitable relationships with their patrons. We help them do this with PatronManager, a CRM system that combines box office ticketing, fundraising, marketing, and staff collaboration, built entirely on the cloud-based Salesforce platform.
Since launching in 2010, PatronManager has been the fastest growing platform for arts & culture organizations in the U.S. Over 600 organizations use PatronManager, primarily symphony orchestras, theatres, opera companies, dance companies, university performing arts centers, and museums.
Patron Technology was founded by Eugene Carr, a multi-faceted innovator and professionally trained cellist who served as Executive Director of New York City’s American Symphony Orchestra and then started CultureFinder.com, the first to bring cultural event listings and online ticketing to AOL in the 1990’s. Mr. Carr founded Patron Technology in 2001 with Ross Kudwitt, and the company quickly became the leader in e-marketing technology for arts non-profits with its first product, PatronMail.
Eugene Carr, Founder & CEO
Gene earned a BA in history from Oberlin College, and a music degree from Oberlin Conservatory, earning Phi Kappa Lambda honors, and then earned an MBA from Columbia Business School. Gene worked in arts management serving as the executive director of the American Symphony Orchestra from 1991 to 1996.
Gene is the author of Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century (2011) as well as three previous books on e-marketing: Wired for Culture: How Email is Revolutionizing Arts Marketing (Third Edition) (2007), Sign-Up for Culture: The Arts Marketer’s Guide to Building an Effective Email List (Second Edition) (2007), and Web Sites for Culture: Essential Principles for Great Arts Web Sites (2005). He also writes/hosts Patron Technology’s blog.
Ross Kudwitt, Co-Founder and Board Member
Ross received a BS in Electrical Engineering from Rutgers University and was with IBM and Philips Medical Systems. At IBM Ross worked on computer hardware and operating system design with the technology that was part of the original IBM PC, and at Philips he worked on the first computerized x-ray generator. Ross is also presently the CEO at Crisply, the CEO at Nine Summer, a trustee at Eagle Hill School, and a member of the CTO Club of New York and the Fairfield & Westchester Chapter of the Society for Information Management.
David Esposito, CTO
Dave graduated with distinction from Worcester Polytechnic Institute with a BS in Computer Science, after which he founded and became CTO of Powerdime.com. As part of the team at Nine Summer, a software development and consulting firm based in Connecticut, he‘s had strategic involvement in many projects including Crisply.com, TrivialPursuit.com, The History Channel, Readers Digest, Rave Wireless, and Comtex News Network. He holds numerous patents for his work on accessibility features built into Microsoft Windows.
Mark Famiglietti, PCIP, Data Security Manager
Mark studied Marketing and Business Administration at Post University, attended leadership programs at General Electric as well as continuing education programs focusing on technology, security, compliance, management, advocacy and volunteerism. Mark currently maintains credentials as a qualified Payment Card Industry Professional through the PCI Security Standards Council.
Lorna Dolci, Vice President, Business Affairs
Lorna’s background is a combination of business, non-profit management, and Fortune-500 advertising. During the 1990s she served as General Manager of New York’s American Symphony Orchestra and managed a month-long concert tour of Japan along with the ASO’s then Executive Director, Eugene Carr. She went on to manage The Concordia Orchestra under the music direction of Marin Alsop, and performed consulting work for the Metropolitan Opera, Lincoln Center Festival, and High 5 Tickets for the Arts.
In her first career, Lorna served as Account Supervisor for Grey Advertising in both New York and Brussels, where she worked on high profile brands for Procter & Gamble (Pantene Shampoo), and M&M/Mars (DoveBar ice cream). Lorna received her BA in Economics from Rutgers University, and was a passionate 4-year member of the Rutgers Wind Ensemble. She has been with Patron Technology since 2006.
Robert Friend, Vice President, Business Development & Consulting
Robert is currently an Adjunct for Brooklyn College’s Graduate Program in Performing Arts Management. Previously, he served as founder and lead consultant for Strategic Entertainment Group, a consulting company providing insight and support for arts organizations across North America. His tenure includes serving as Executive Director for several Connecticut-based performing arts and education service organizations, as Director of Marketing and Operations for California’s Tony Award winning La Jolla Playhouse, as Director of Institutional Advancement for Connecticut’s Historic Garde Arts Center, and as Associate Director of Marketing for Connecticut’s Tony Award winning Long Wharf Theatre.
Robert is a graduate of Boston’s Emerson College and serves on the College’s Board of Trustees. He is a past Board member of the League of Historic American Theatres and currently serves as Board Secretary for the International Ticketing Association (INTIX).
Michelle Paul, Vice President Product
A close observer of arts marketing and management trends, Michelle has presented over 20 seminars on the topic since 2008, including sessions at the National Arts Marketing Project Conference, INTIX, Arts Reach, and Dreamforce, as well as multi-city tours in the United States and Spain. She is the co-author of Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century, published in April 2011, a handbook for the industry about the importance of building and strengthening relationships with arts patrons. Michelle also co-chairs the conference committee for the annual PatronManager Community Meeting.
Michelle is a former board member of ELNYA (Emerging Leaders of New York Arts), a professional development group for arts administrators in their 20s and 30s, and currently serves on two committees for INTIX (the International Ticketing Association). She holds a B.A. in Classics from Wesleyan University, but since earning her Salesforce Advanced Administrator and App Builder certifications, she spends much more time translating apex code exceptions than ancient Greek, these days.
Nathan Anderson, Vice President, Operations
Prior to joining Patron Technology in 2009, Nathan was an Associate Director at Nielsen IAG, the premier ad effectiveness research company. While at Nielsen, Nathan managed the live ad data collection process and technology for all television media. He has an MFA in Acting from the University of North Carolina at Greensboro.
Joe Tish, Director of Implementation Services
Before joining Patron Technology, Joe spent seven years with Tickets.com providing key leadership on client acquisition and retention, product development strategy, and account management. Joe has over 20 years of experience working in the live entertainment industry with experience in the non-profit and commercial arts, entertainment, sports, and technology sectors. In his career, he has been involved in every aspect of the industry, including sales, marketing, touring, product development and business strategies, and client services. Joe is a proud member of INTIX and has served on the annual INTIX Conference Sessions Planning committee.
A Midwest native and California transplant Joe can sometimes be seen treading the boards of a local theatre and in his earlier career he served as Director of Front of House Operations for the Des Moines Community Playhouse and held professional stage and company management positions with companies such as Gurtman and Murtha Artists, Asian Artists International, Bill Fegan Attractions, and Columbia Artists Management International.
Paul Ringer, Director of Marketing
Paul’s passion for the arts started many years ago with his Music and Education degrees from Anna Maria College. He spends much more time in an excel spreadsheet than music theory books now! He has spoken at various industry events and has received numerous company awards along his journey.