Patron Technology aims to revolutionize the ticketing industry by providing arts and other live entertainment organizations with world-class customer relationship management (CRM), box office ticketing, fundraising, and email marketing technology.
Founded in 2001 by Eugene Carr, the New York City-based company became the leader in e-marketing technology serving arts and non-profit organizations with its first product, PatronMail, used by over 1,000 cultural clients in every state and eight countries overseas.
PatronManager, launched in 2010, has a client base of over 500 organizations and was built entirely on the salesforce.com platform. A 100% cloud-based system, it enables organizations to condense their vital customer information into one system, accessible by the entire staff. With PatronManager, organizations can sell more tickets, target marketing and fundraising efforts more effectively, provide better customer service at the box office and beyond, and make their staff more efficient through collaboration.
Patron Technology is dedicated to educating the non-profit community about e- marketing. In the spring of 2011, Eugene Carr (CEO) and Michelle Paul (Director of Product Development) co-authored and published the book Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century. In addition, the company presents a regular schedule of live e-marketing seminars across the country, monthly email newsletters, blogs, and live educational webinars.
Eugene Carr, Founder & CEO
Gene earned a BA in history from Oberlin College, and a music degree from Oberlin Conservatory, earning Phi Kappa Lambda honors, and then earned an MBA from Columbia Business School. Gene worked in arts management serving as the executive director of the American Symphony Orchestra from 1991 to 1996.
Gene is the author of Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century (2011) as well as three previous books on e-marketing: Wired for Culture: How Email is Revolutionizing Arts Marketing (Third Edition) (2007), Sign-Up for Culture: The Arts Marketer’s Guide to Building an Effective Email List (Second Edition) (2007), and Web Sites for Culture: Essential Principles for Great Arts Web Sites (2005). He also writes a blog: Wired for Culture.
Ross Kudwitt, Co-Founder and Board Member
Ross received a BS in Electrical Engineering from Rutgers University and was with IBM and Philips Medical Systems. At IBM Ross worked on computer hardware and operating system design with the technology that was part of the original IBM PC, and at Philips he worked on the first computerized x-ray generator. Ross is also presently the CEO at Crisply, the CEO at Nine Summer, a trustee at Eagle Hill School, and a member of the CTO Club of New York and the Fairfield & Westchester Chapter of the Society for Information Management.
David Esposito, CTO
Dave graduated with distinction from Worcester Polytechnic Institute with a BS in Computer Science, after which he founded and became CTO of Powerdime.com. As part of the team at Nine Summer, a software development and consulting firm based in Connecticut, he‘s had strategic involvement in many projects including Crisply.com, TrivialPursuit.com, The History Channel, Readers Digest, Rave Wireless, and Comtex News Network. He holds numerous patents for his work on accessibility features built into Microsoft Windows.
Lorna Dolci, Vice President, Business Affairs
Lorna’s background is a blend of business, non-profit management, and Fortune 500 advertising. During the 1990s she served as General Manager of New York’s American Symphony Orchestra and managed a month-long concert tour of Japan along with the ASO’s then Executive Director, Eugene Carr. She went on to manage The Concordia Orchestra under the music direction of Marin Alsop, and performed consulting work for the Metropolitan Opera, Lincoln Center Festival, and High 5 Tickets for the Arts.
In her first career, Lorna served as Account Supervisor for Grey Advertising in both New York and Brussels, where she worked on high profile brands for Procter & Gamble (Pantene Shampoo), and M&M/Mars (DoveBar ice cream). Lorna received her BA in Economics from Rutgers University, and was a passionate 4-year member of the Rutgers Wind Ensemble.
Robert Friend, Vice President, Business Development & Strategy
Robert is an Adjunct for the Brooklyn College Graduate Training Program in Performing Arts Management. He served as Executive Director for the Arenafootball2 Mohegan Wolves, as Director of Institutional Advancement for Connecticut’s Garde Arts Center, as Director of Marketing and Operations for California’s Tony Award-winning La Jolla Playhouse, and Associate Director of Marketing for Connecticut’s Long Wharf Theatre.
Robert is a graduate of Boston’s Emerson College and serves on the College’s Board of Trustees. He is also a member of the League of Historic American Theatre’s Board of Directors and serves on the Board of Directors for the International Ticketing Association (INTIX) as its Board Secretary.
Michelle Paul, Director of Product Development
A close observer of arts marketing and management trends, Michelle has been giving seminars on the topic since 2008, including sessions at NAMP, INTIX, Arts Reach, and Dreamforce, as well as multi-city tours in the United States and Spain. She is the co-author of Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century, published in April 2011, a handbook for the industry about the importance of building and strengthening relationships with arts patrons.
Michelle spent three years on the board of ELNYA (Emerging Leaders of New York Arts), a professional development group for arts administrators in their 20s and 30s. She holds a B.A. in Classics from Wesleyan University, but spends much more time dealing with apex code exceptions than translating ancient Greek, these days.