Do you have non-profit pricing?
Yes! The vast majority of our clients are non-profits, so our standard pricing is already geared to non-profits and reflects our non-profit discount.
Do you take fees on donations?
No! Aside from the credit card processing fees, we do not retain any portion of your donations, nor do we add any service fees onto donations submitted online.
Is there any hardware required? Is the system compatible on both Macs and PCs?
No database hardware or servers are required to use PatronManager. And since the system is 100% cloud-based, all you need is an Internet connection and a web browser. However, if you print tickets at your box office, you will need to obtain a ticket printer.
How many users can we have and can we access our data on mobile devices?
There are no limits to the number of users you can have nor are there limits to how many can be on PatronManager at the same time. To get the most benefit from PatronManager, everyone on your staff should have their own user license, which means they can log in from any computer with an Internet connection, or any mobile device that runs Android or iOS.
We sell tickets but are required to have our venue sell them on our behalf. Can we still use the system?
Yes, but we will need to talk with you to about your specific situation so we can be sure we can achieve your goals. Transferring ticket sales data from other systems on an ad-hoc basis is possible with proper advance planning.
Can we transfer our historical data to PatronManager?
Yes, data migration is part of our implementation services. Migrating data is a collaborative process, which takes time and concentrated effort and our staff will help you through it. Please watch our video on this very topic:
Who processes the credit card transactions and how safe is this?
PatronManager has achieved PCI-DSS -Level 1, which is the highest level of data protection recognized by the credit card industry. Patron Technology processes all card transactions through our payment processor, Vantiv. We disburse money to our clients twice a week by ACH transfer. We disburse all funds that have come to you, and don’t wait until the performance has happened to send you your funds.