Who Are We?
Here at Patron Technology, our backgrounds are as diverse as this city, but we have one thread that ties us all together — we are passionate about arts, sports, and entertainment and want to see these industries succeed.
What Are We Doing?
We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager, which is built entirely on the salesforce.com platform.
Where Are We?
Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway. That being said, some of our positions are pretty flexible, and we have team members across the world.
What Are You Waiting For?
Check out our available positions:
- Client Administrator
- Training Specialist — Full Time
- Product Manager — Full Time
- Python/Inkscape Developer — Part-time/Project-based
- Client Cultivation Specialist — Lead Generation
- Account Executive Performing Arts & Museums
If you have an interest in the arts and a love for technology, we want you to work with us! We have entry-level positions available on our Client Administration team with full-time (40 hours/week) or part-time (20 hours/week) hours, and though our office is in New York City, you can work from anywhere in the U.S.
At Patron Technology, our clients are primarily arts & cultural organizations (theatres, orchestras, dance companies, museums) that use our product, PatronManager, to run their organizations. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully. Our Client Administration team is a key part of that philosophy. These are a few of the things our customers tell us about the service we provide:
“Thanks! Your instructions were easy to follow and I got it all fixed. You guys rock!”
“You’re always so helpful, and even when I feel stupid you make me feel like I’m not stupid… We really appreciate it.”
Join us, and you can help us elicit those kinds of responses!
This is not specifically a “tech support” position, but we ARE a technology company, so we’re looking for someone who knows their way around a computer, and is excited (and not at all intimidated) by learning new things all the time. Do you love trying out new apps on your smartphone? Do your relatives come to you with their computer problems? Have you ever built your own database, or website, or even just customized a Tumblr template? If you can answer yes with enthusiasm and pride to questions like these, we’d like you to apply.
Our Client Administration department helps clients by answering questions and solving problems by email and over the phone. Here are some examples of the kind of work you’ll be doing:
- Helping a box office manager with their season subscription renewals
- Troubleshooting a marketing manager’s problems with setting up an email campaign
- Helping a development director with pulling lists for a fundraising appeal
- …And just generally answering a wide range of questions about how our system works.
Working here, you’ll learn how cloud-based software works, how arts organizations work, and what it’s like to be part of a fast-growing technology company. Check out the rest of our website to learn more about what we do. Compensation is salaried for full-time positions and hourly for part-time positions, and there is ample opportunity for increased responsibility as time goes on. Full-time positions include health insurance, 401k, and paid vacation benefits.
Are you excited yet? Write to us and tell us why! Your cover letter should make your case for why we should hire you (specifically!) to do this job (specifically!). Previous experience in an arts organization is nice, but proving you’re an awesome, smart, enthusiastic person who loves the arts and loves technology will get you farther than a resume full of experience. (We also want to know what your available and preferred work hours would be.)
In addition to your cover letter & resume, we’d like to see how you would answer some real-life client questions. Be creative, as there are no correct answers. Please send responses to the following questions:
- A PatronManager client named Stefanie is considering offering flex subscription packages and wants to know if PatronManager will support what she’s looking to do. Write her back with an answer.
- Carlos, a PatronManager client, writes in asking if we support Bixolon printers. Write him back with a response.
Send all your materials (cover letter, writing samples, and resume) to Philippe at jobs[at]patrontechnology.com using the subject line “Client Administration Team”.
Training Specialist — Full Time
Reports to: Educational Development Manager
Location: Remote or NYC Local
We are seeking a Training Specialist to join the Patron Technology Education team. This role includes collaboration with members of the Sales, Success, Client Administration, and Product Development teams, with the objective of making the use of the PatronManager system easier for everyone.
This position will involve a fair amount of travel, so you must be eager/willing to do that. Frequency of travel will vary according to client onsite training demands — you should expect to be traveling 1-2 times per month, for 2-3 days at a time, on average (sometimes more, sometimes less, depending on volume of training requests). If the appropriate candidate is located outside New York City, access to a major airport is necessary.
You’ll be good at this job if you’re great at:
- Communicating comfortably and eloquently with people in person, over the phone, and in writing, with appropriate understanding of the intended audience
- Helping our clients understand how to do their jobs using PatronManager
- Creatively understanding how to help clients improve their business practices with PatronManager
- Following a pedagogy for training, while at the same time adjusting organically to individual client concerns and needs
- Working with people who may be adverse to change and/or anxious about it
- Working autonomously and embracing an independent work environment with some guidance
- (Experience using PatronManager and/or Salesforce an advanced level is greatly preferred)
- Planning and delivering onsite/in-office (in person) client training, including direct involvement with the expansion of our training offerings
- Remote (phone) client training – including:
- Training Calls
- Administering client-facing quizzes to assess learning
- Helping to train new employees at Patron Technology
- Assisting in the content and delivery of sessions at the annual PatronManager Community Meeting
- Creating client-facing and internal-facing documentation as needed
How success in this role is measured:
- Become SF Administrator certified
- Client feedback from training sessions
- Peer observation and reviews suggesting areas in which you excel, and areas in need of improvement
- Observation from Educational Development Manager
If this sounds like a great fit for your skills and interests, write to us and tell us why! Your cover letter should make your case for why we should hire you to do this job (specifically!). Send your resume, cover letter, and any questions to Scarlett at jobs[at]patrontechnology.com using the subject line “Team Education: Training Specialist”. Applications are due by Tuesday 2/21.
Product Manager — Full Time
We’re hiring a Product Manager to join the product development team for PatronManager. You’ll take ownership of specific product features, gathering requirements and writing the specifications for those features, to help make sure that we deliver an awesome final product to our users. You’ll also do acceptance testing on new releases, write documentation and release notes, keep track of feature requests and bug reports, and help our delightful customer administration team when they run into higher-level “tech support” issues.
If you have an interest in the arts and a love for technology and that all sounds like fun to you, we want you to apply to work with us! At Patron Technology, our clients are primarily arts and cultural organizations (theatres, orchestras, dance companies, and museums) that use our product, PatronManager, to run their business. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully.
You’ll be great at this job if you’re great at:
- “Translating” requests from clients or prospects into actual features, knowing what questions to ask and reading between the lines;
- Communicating effectively (and often!) with different parties who have different priorities and concerns (clients, internal sales, client administrators, developers, designers, etc.);
- Checking your assumptions and hypotheses with others even if you already believe you’re right — and feeling comfortable changing course (and defending your decision to do so) if proven wrong;
- Coordinating your projects with the rest of the product team so that you’re not writing specs for one feature that conflict with the requirements or sequencing of another;
- Owning your work and advocating for the importance of features you’re working on based on overarching company goals;
- Setting smart goals and metrics in order to define success and failure, and being able to effectively communicate to stakeholders why those are the most important metrics to track;
- Making quick connections in your mind between seemingly unrelated things and being able to articulate that connection to others in an understandable way;
- Documenting and sharing the features and projects you work on.
You should have *some combination* of the following experience:
- Administering and/or developing applications on Salesforce and the Force.com platform;
- Product management at a technology company;
- Using non-profit and/or arts management software (box office ticketing systems, fundraising platforms, marketing systems, other databases);
- Arts administration experience (have you worked in a box office, the membership desk at a museum, or a development department?);
- Familiarity with PatronManager would certainly be a plus!
None of these are requirements on their own, but above all you need to be comfortable bridging the world of technology and its users. Our ideal candidate will be able to tell us a compelling story about why your particular background, interests, and abilities make you a great fit for this position.
Salary and title commensurate with experience and ability; compensation includes United HealthCare health insurance plan paid 100% by company, and a 401K plan.
We’re based in New York City, and local candidates are preferred.
How to apply:
If all this sounds like a great fit for you, write to us and tell us why. Your cover letter is the most important part of your application — tell us why you’re perfect for this job, and why you want to work for Patron Technology. Please include your resume as a PDF.
In addition to the above, please prepare a short written piece with two parts (this doesn’t need to be more than 1000 words):
- Pick any web or phone app that you use on a regular basis and imagine that you got to be product manager for a day (or a month). Describe how you would approach creating an enhancement to that product. What would your process be? How would you gather information? What stakeholders would you consult? What would you ask them?
- Then jump ahead and imagine that you’ve got your enhancement or new feature all thought out. Describe the next series of conversations you’d have with your “engineering team.” What questions would you expect them to ask you? What questions do you think you’d want to ask them?
If you have “real life” product management experience, you can share an example of that work instead or in addition to the above questions, but making it up is great too.
Send all your materials (cover letter, writing samples, and resume) to Ronald at jobs[at]patrontechnology.com using the subject line “Product Manager.”
Python/Inkscape Developer — Part-time/Project-based
Patron Technology is a provider of technology solutions for arts and cultural organizations. Our flagship product, PatronManager, is an application that allows organizations to run all aspects of their business, including selling reserved seating tickets to events held in performing arts venues of all shapes and sizes.
The PatronManager team builds these venues’ seat-maps on-demand for our clients, using Inkscape vector graphics software along with proprietary seat-building Inkscape extensions written in Python.
We are currently seeking an experienced part-time contractor with a background in Python Inkscape extension development to vet, streamline, and upgrade our existing extensions, and develop new extensions where necessary.
Experience writing Python scripts
Experience writing Python Inkscape extensions preferred
Able to effectively communicate progress and ideas
BA in Computer Science, Mathematics, or equivalent preferred
- Investigate and understand current Inkscape extensions used for seat-map building to enhance PatronManager’s seat-map creation and revision tools, that include the functionality to:
- Build large and complicated seat maps, which can be thousands of seats in number and any shape or size (straight, curved, circular rows, etc).
- Revise existing seat-maps, including renumbering, re-zoning, and rearranging seats.
- Collaborate with product management and internal end users to test and iterate development work on extensions
Compensation & Benefits:
- Competitive pay, commensurate with experience and ability, for a fixed number of project hours
- Ability to work remotely if desired, or in a comfortable office space in New York City
Send your resume to Jackie at jobs[at]patrontechnology.com, and include a cover letter and work sample (Inkscape extension preferred).
Client Cultivation Specialist — Lead Generation
Who Are We Looking For? We are looking for a full-time energetic, detail-oriented, and technology savvy person to join our Lead Development team to call and email organizations that may want to work with us. We want someone with an incredible amount of self-motivation, combined with a friendly, outgoing manner. We don’t read cold-call scripts but rather we engage potential customers in a dialogue.
Who Are We? We are Patron Technology, our backgrounds are as diverse as this city, but we have one thread that ties us all together — we are passionate about arts, sports, and entertainment and want to see these industries succeed.
What Are We Doing? We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager, which is built entirely on the salesforce.com platform.
We’d like you to have a strong interest and/or involvement in the arts, museums, or other live entertainment, and the positive attitude to achieve goals and surpass expectations. You must be able to be creative, work efficiently, write in a compelling manner, and be persuasive on the phone.
Job responsibilities will include:
- Outbound calling efforts are a key component of this position. You’ll be contacting prospective leads and providing information about PatronManager
- Researching information on the leads
- Completing daily activity reports accounting for all calls and inquiries
Requirements and Considerations:
- Engaging, empathetic and warm phone etiquette with an ability to engage in a conversation. There’s no “script reading” here!
- Highly detail oriented and methodical
- Fluent with database technology (Salesforce experience preferred)
- Team oriented and eager to take on a wide variety of differing tasks
- Experience in telemarketing/sales/customer service a plus
Where Are We? Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway.
Compensation includes salary, bonus incentive plan, health insurance paid 100% by company, and 401K.
Please address your resume and cover letter to Maddie and send it to jobs[at]patrontechnology.com using the subject line “Client Cultivation Specialist.” Here’s the most important thing you’ll read on this entire page: Don’t send a templated cover letter, we can tell and we’ll delete it. Rather write a fantastic cover letter tell us why you’re the right person for this particular job, your enthusiasm for the arts, and demonstrate why you have the innate drive to succeed at any job. This cover letter is the most important part of your application.
Account Executive Performing Arts & Museums
We are looking for a sales executive who understands the arts & ticketing industry and has exceptional sales and prospecting abilities. We offer PatronManager: cloud-based box office ticketing, marketing, & fundraising built on the salesforce platform. As a Sales Executive your potential clients will be performing arts executives, museum and venue managers, fundraising specialists, and box office professionals. Understanding their business needs and perspectives is essential.
Job responsibilities will include:
- All aspects of the sales process, from initial product demonstration to contracting.
- Prospecting for new clients.
- Collaborating with colleagues within a supportive sales team environment.
Requirements and Considerations:
- Minimum of 2-3 years of experience in sales and lead generation.
- A strong interest and/or experience working with performing arts organizations, museums, commercial entertainment or sports.
- Experience selling software or other technology systems.
- Experience actually using any ticketing, membership management, or fundraising technology system is helpful.
- You must be able to write in a compelling manner and be equally persuasive on the phone or in person.
Send a cover letter and resume to jobs[at]patrontechnology.com using the subject line “Sales AE.” Tell us about your enthusiasm for this position, why you have the innate drive and experience for this position, and why this job is perfect for you. Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application. In other words, don’t bother sending a form cover letter. This position is located in our mid-town Manhattan office. You’ll have significant earning potential with a base salary plus commission. We also offer a Fortune-500 quality health insurance plan paid 100% by us, and a 401K plan.