Who Are We?
Here at Patron Technology, our backgrounds are as diverse as this city, but we have one thread that ties us all together — we are passionate about arts, sports, and entertainment and want to see these industries succeed.
What Are We Doing?
We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and email marketing technology, all rolled into one system: PatronManager, which is built entirely on the salesforce.com platform.
Where Are We?
Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway. That being said, some of our positions are pretty flexible, and we have team members across the world.
What Are You Waiting For?
Check out our available positions:
- Data Specialist – Client Administration
- Senior Manager, Product Development
- Python/Inkscape Developer — Part-time/Project-based
- Account Executive Performing Arts & Museums
Data Specialist – Client Administration
If you have an interest in the arts and a love for technology, we want you to work with us! We have an entry-level position available with negotiable hours, and though our office is in New York City, you can work from anywhere in the United States.
At Patron Technology, we believe that all arts organizations should have access to great technology, as well as the knowledge and expertise to use it successfully. Our Client Administration team is a key part of that philosophy. These are a few of the things our customers tell us about the service we provide:
“Thanks! Your instructions were easy to follow and I got it all fixed for her. You guys rock!”
“You’re always so helpful, and even when I feel stupid you make me feel like I’m not stupid… We really appreciate it.”
Join us, and you can help us elicit those kinds of responses!
Our clients are arts & culture organizations (theatres, orchestras, dance companies, museums) that use our products, PatronManager CRM and PatronMail, to run their business. They often need to move external data – i.e., information about their patrons and members – from other systems into PatronManager, and sometimes they need to make changes to their PatronManager data to allow the system to work optimally for them. The job of our Data Specialists is to facilitate this process in the way that works best for the client, and to help our clients access their data effectively. Here are some examples of things we do to make this happen:
- Talk with clients to understand their data requirements
- Customize their PatronManager accounts to fit their needs
- Work with clients to make final edits to their data before importing
- Import, update, and export data according to client needs
As Data Specialist, you’ll spend most of your time working independently on specific projects, though we often collaborate with each other to solve problems and devise plans for working through challenges.
You’ll use Excel for much of the data editing work, and you’ll also learn the intricacies of PatronManager and our other data manipulation tools. An eye for detail and excitement for learning new technologies are key. Do your friends come to you when they need help editing a project? Are you maybe a little bit of a perfectionist? Have you ever built your own database, or website, or even just customized a Tumblr template? The kind of person we’re looking for will be able to say yes with enthusiasm and pride to questions like these.
Working here, you’ll learn how cloud-based software works, how arts organizations work, and what it’s like to be part of a fast-growing technology company. Check out the rest of our website to learn more about what we do, and check out some photos of all of us at play and at work to learn more about who we are. Compensation includes salary, health insurance, and 401K, and there is ample opportunity for increased responsibility as time goes on.
Are you excited yet? Submit your materials here and tell us why! Your cover letter should make your case for why we should hire you (specifically!) to do this job (specifically!). Proving you’re an awesome, smart, enthusiastic person who loves the arts and loves technology will get you farther than a resume full of experience will.
In addition to your cover letter & resume, we’d like to see how you would answer some real-life client questions. In the same document as your cover letter, please send us your sample responses to the following:
1) A PatronManager client named Stefanie wants to know what types of subscription packages our box office ticketing system supports. Write her back with an answer.
2) Carlos, a PatronManager client, writes in asking if we support Bixolon printers. Write him back with a response.
Senior Manager, Product Development
We’re hiring a Senior Manager of Product Development to join the team for PatronManager, a Salesforce-based CRM system that combines box office ticketing, fundraising, marketing, and staff collaboration, built entirely on the cloud-based Salesforce platform.
This is a senior-level position, reporting to the VP Product, that requires both product and management experience — you’ll be leading the Product Development team, managing, advising, and coaching our Product Managers and QA testers to make sure the team effectively delivers an awesome final product to our customers.
If you have an interest in the arts and a love for software product management, and especially if you’re familiar with the Salesforce platform, we want you to work with us! At Patron Technology, our clients are predominantly arts and cultural organizations (theatres, orchestras, dance companies, and museums) that use PatronManager to run their business. We believe in providing our customers with great technology, as well as the knowledge and expertise to use it to make their organizations successful.
In this role, you’ll…
- Be responsible for building and improving a software product that is loved by thousands of people;
- Participate in roadmap development and advise on strategy as the voice of the product development team;
- Run daily/weekly team and 1:1 meetings to make sure we’re staying on track and meeting our goals;
- Implement improved processes, policies, and procedures for the team, based on proven best practices for software companies;
- Oversee operations for all product releases (schedule dates, approve final release versions, organize client release groups, edit release notes content, etc.);
- Maintain strong relationships with colleagues in other departments (Sales & Marketing, Education, Client Administration, and Implementation);
- Engage directly in the product management (we’re a small team, so while you’ll be managing the department, it’s likely you’ll also be the product manager for some features at the same time).
Requirements for this role:
- 3+ years product management at a software company;
- Experience managing a team of three or more people.
It would be great to have *some combination* of the following experience:
- Administering and/or developing applications on Salesforce and the Force.com platform;
- Using non-profit and/or arts management software (box office ticketing systems, fundraising platforms, marketing systems, other databases);
- Working in arts administration (have you spent time in a box office, the membership desk at a museum, or a development department?);
Salary commensurate with experience and ability; compensation includes United Healthcare health insurance and a 401K plan.
We’re based in New York City, and our staff is 50/50 onsite and remote. For this role, you should either be NYC local, or you should be willing/able to travel to NYC at least monthly, and be prepared to work on Eastern time hours even if you’re in a different time zone.
How to apply:
If all this sounds like a great fit for you, write to us and tell us why. Your cover letter is the most important part of your application — tell us why you’ll be great at this job, and why you want to work for Patron Technology. Please include your resume as a PDF.
Send your materials (cover letter and resume) to Taylor at jobs[at]patrontechnology.com using the subject line “Senior Manager, Product Development.”
Python/Inkscape Developer — Part-time/Project-based
Patron Technology is a provider of technology solutions for arts and cultural organizations. Our flagship product, PatronManager, is an application that allows organizations to run all aspects of their business, including selling reserved seating tickets to events held in performing arts venues of all shapes and sizes.
The PatronManager team builds these venues’ seat-maps on-demand for our clients, using Inkscape vector graphics software along with proprietary seat-building Inkscape extensions written in Python.
We are currently seeking an experienced part-time contractor with a background in Python Inkscape extension development to vet, streamline, and upgrade our existing extensions, and develop new extensions where necessary.
Experience writing Python scripts
Experience writing Python Inkscape extensions preferred
Able to effectively communicate progress and ideas
- Investigate and understand current Inkscape extensions used for seat-map building to enhance PatronManager’s seat-map creation and revision tools, that include the functionality to:
- Build large and complicated seat maps, which can be thousands of seats in number and any shape or size (straight, curved, circular rows, etc).
- Revise existing seat-maps, including renumbering, re-zoning, and rearranging seats.
- Collaborate with product management and internal end users to test and iterate development work on extensions
Compensation & Benefits:
- Competitive pay, commensurate with experience and ability, for a fixed number of project hours
- Ability to work remotely if desired, or in a comfortable office space in New York City
Send your resume to Jackie at jobs[at]patrontechnology.com, and include a cover letter and work sample (Inkscape extension preferred).
Account Executive Performing Arts & Museums
We are looking for a sales executive who understands the arts & ticketing industry and has exceptional sales and prospecting abilities. We offer PatronManager: cloud-based box office ticketing, marketing, & fundraising built on the salesforce platform. As a Sales Executive your potential clients will be performing arts executives, museum and venue managers, fundraising specialists, and box office professionals. Understanding their business needs and perspectives is essential.
Job responsibilities will include:
- All aspects of the sales process, from initial product demonstration to contracting.
- Prospecting for new clients.
- Collaborating with colleagues within a supportive sales team environment.
Requirements and Considerations:
- Minimum of 2-3 years of experience in sales and lead generation.
- A strong interest and/or experience working with performing arts organizations, museums, commercial entertainment or sports.
- Experience selling software or other technology systems.
- Experience actually using any ticketing, membership management, or fundraising technology system is helpful.
- You must be able to write in a compelling manner and be equally persuasive on the phone or in person.
Send a cover letter and resume to jobs[at]patrontechnology.com using the subject line “Sales AE.” Tell us about your enthusiasm for this position, why you have the innate drive and experience for this position, and why this job is perfect for you. Because crisp and persuasive writing is a critical skill, your cover letter should demonstrate that and is a very important part of your application. In other words, don’t bother sending a form cover letter. This position is located in our mid-town Manhattan office. You’ll have significant earning potential with a base salary plus commission. We also offer a Fortune-500 quality health insurance plan paid 100% by us, and a 401K plan.