box office ticketing
General or Reserved Seating
Sell general admission or reserved seating events, with seat map selection.
Multiple Purchase Option
Provide a shopping cart for patrons to buy tickets to multiple events (and/or subscriptions) in a single transaction.
Discounts and Price Types
Manage an unlimited number of discount codes and price types.
Offer three types of subscriptions: Fixed, Choose Your Own, & Flex Pass.
Custom Website Branding
Offer ticket purchase pages that match your website branding.
Get updated seat availability in real time when purchases are made.
Social Media Marketing
Enable patrons to instantly post to Facebook to invite their friends to buy tickets.
Offer patrons “print-at-home” tickets with bar codes, and print at the box office with most versions of Boca and Practical Automation ticket printers.
FUNDRAISING & DONOR MANAGEMENT
Acknowledge gifts by sending templated emails or mail-merge letters.
LYBUNT & SYBUNT Reports
Run simple and flexible LYBUNT and SYBUNT reports.
Track Donor Activity
• Manage gifts and grants from individuals, corporations, foundations, and government
• Accept donations on your website with integrated credit card processing
• Charge credit cards for donations made by mail or phone
• Solicit donations in conjunction with ticket purchases
Manage Multiple Campaigns
Manage various campaigns, funds, and appeal structures, as well as pledge management and matching gift tracking.
Complete Donor Profile
Report on donor information combined with ticket sales.
Provide automated email donation confirmations and workflow for acknowledgement letters.
Monitor Patrons' Social Behavior
Gain insight into patron activity with one-click integration to social media sites such as Facebook, Twitter, and LinkedIn.
Attractive, Flexible Templates
Create attractive email campaigns with our flexible templates, or use your own HTML.
Pull campaign recipients directly from the PatronManager database, without exporting and importing lists.
Manage opt-ins, un-subscribes, and bounce cleaning automatically, keeping you in compliance with the CAN-SPAM law.
"White List" Delivery
Trust that your email gets delivered to the inbox, not marked as SPAM.
Track engagement statistics (emails sent, opened, and clicked) per-campaign and for each patron over time.
OUTSTANDING Cutomer Support
Get answers quickly. We resolve 90% of all customer inquiries within 24 hours and many within an hour or two, from 9 AM EST to 9 PM EST.
We offer lots of learning options. We use the popular ScreenSteps training software to create lessons that combine screen shots and text, as well as offering video training modules, one-on-one training, and live group webinars.
We Speak Your Language
We understand your business. Our team is made up of arts-savvy people with enough nerdiness to talk with you in plain English while helping to train you and solve your issues.
Safe Data Transfers
We work directly with you to make sure your historical data is migrated accurately and safely.
Customized for You
We customize your system. Every organization works differently, so we configure your PatronManager account to accommodate the way you track and run your business.
collaboration, tasks & calendar
Improve staff collaboration and efficiency with “Chatter,” a tool that encourages “Facebook-style” staff interactions.
• Share status updates, links, and files with colleagues directly within PatronManager
• “Follow” records that matter to you, and get notifications when anything changes
• Stay up to date on Chatter with apps for iPhone, iPad, Android, and your desktop
Integration with Outlook and Gmail
Assign follow-up tasks to yourself or colleagues, and create time-specific calendar events related to contacts or donations. Calendar and task data can be completely integrated and synchronized with Outlook and Gmail.
Patron tracking & reporting
Total Patron Tracking
Document all patron data and activity: ticket sales, donations, individual emails, phone calls, email campaigns, and meetings.
Quick Box Office Reports
Run pre-formatted financial reports for the box office with just a couple of clicks.
Report Scheduling & Automation
Schedule reports and dashboards to be emailed to you or your colleagues on a regular basis.
Track relationships between two people (like friends or family) or between people and organizations (like employees, volunteers, or board members).
Create Intuitive Dashboards
Create and customize robust dashboards and reports, using intuitive drag & drop editors. No sophisticated code or IT help needed.
Run “CRM Snapshots” to combine ticketing, donor information, and email marketing data on reports for a powerful 360 degree view of your patrons.
Forget Legacy Systems
PatronManager CRM is built entirely on Salesforce's Force.com platform, with all of the features of Salesforce CRM. It's not a legacy ticketing system that's "integrated" with CRM technology -- rather it's a fully functional CRM system with box office, fundraising, and email marketing built in.
Mobile Devices Welcomed
Salesforce is mobile. You can view, update, and report from your iPhone, iPad, and Android mobile devices.
Your Data is Safe
Salesforce offers world class cloud computing with three global data centers with complete fail-over redundancy in 15 minutes. Salesforce maintains a transparent environment for clients to see its system up-time which you can view at trust.salesforce.com.
1,000+ Available Apps
Salesforce.com offers an app store of over 1,000 business apps that plug seamlessly into PatronManager. Many of these are free or discounted for non-profits.
Free Salesforce Updates
Salesforce offers three main upgrades a year, and each upgrade includes nearly hundreds of new or upgraded features, most of which are provide to PatronManager CRM customers at no charge.
Wide and Open Ecosystem
Unlike proprietary systems where your only option is to make a feature request and wait, Salesforce has an ecosystem of hundreds of developers, system integrators, and partners that enable you to have tremendous flexibility to add, customize, and/or build systems.
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