FAQ

Do you have non-profit pricing?

Yes! The vast majority of our clients are non-profits, so our standard pricing is already geared to non-profits and reflects our non-profit discounts.

What are the credit card processing fees?

Credit card discount fees for new clients are set at 2.5% on MasterCard, Visa, and Discover and 3.25% on American Express. There are no per-transaction fees or monthly service fees.

 

Is there any hardware required? Is the system compatible on both Macs and PCs?

No hardware, servers, or backup hardware is required to use PatronManager CRM, and the system is compatible on both Macs and PCs with most popular browsers. As a completely web-based system, all you need is an Internet connection and a web browser. Note: if you plan on printing tickets, you will need to obtain a separate printer.

How many users can we have?

You can have as many users as you want . To get the most benefit from PatronManager, everyone on your staff that has contact with your patrons should have a user license, and our staff will work with you to customize pricing according to your needs. A user license means you can log in from any computer with an Internet connection, and you don’t need to license specific computers or devices.

My organization does not sell tickets. Can we still use PatronManager CRM?

Sure! Non-ticketing organizations can use the tools for donor management, email marketing, collaboration, and day-to-day task management; simply pay a flat annual fee based on budget size.

We sell tickets but are required to have our venue sell them on our behalf. Can we still use the system?

Yes, but we should talk further to get more details about your specific situation. Transferring that sales data from an external system is possible though doing it well is tricky, and we want to make sure we’ll be able to meet your needs.

Does the system handle memberships?

Absolutely. You can record memberships, track the renewal dates and membership levels, enable patrons to purchase memberships online, and provide special members-only pricing to ticketed events.

How easy is it to transfer our data to the new system?

Data migration takes time, but we’ll help you through it. Please watch our video on this very topic:

Do you take fees on donations?

Nope! Aside from the credit card processing fees, PatronManager does not add any service fees onto donations nor do we take a cut or percentage of the donations you receive.

Who processes the credit card transactions?

Credit card transactions run through our merchant processor, and we send disbursements on a weekly basis by check, for all of the transactions that happened in that week. In other words, we don’t wait until the performance has happened to send you your revenue -- you get the money within a week of the transaction having been placed, even if the performance is nine months away.